Reliable ongoing support so your technology never slows your business down.
Our technical support plans give you a dedicated team on standby for your website, application, or server — without the cost of a full-time developer. We handle bug fixes, security updates, performance issues, and small feature requests, all under a clear SLA.
- Dedicated support ticket system
- SLA-backed response times (1–8 hours by plan)
- Bug fixes and error resolution
- Security updates and vulnerability patching
- WordPress / CMS plugin and theme updates
- Performance monitoring and optimisation
- Small feature additions and content updates
- Monthly health report and recommendations
Our Process
1. Onboarding
We review your existing site/app and set up access, monitoring, and the ticket portal.
2. Ticket Raised
You raise a support request via email, portal, or WhatsApp.
3. Triage
We categorise the issue and assign priority within your SLA window.
4. Resolution
Issue fixed, tested, and deployed to production.
5. Verification
You confirm the fix. We close the ticket and document the solution.
6. Reporting
Monthly report of all tickets, resolutions, and uptime stats.
Technologies We Use
PHP
Laravel
WordPress
MySQL
Linux
Nginx
Apache
Git
Slack
WhatsApp Business API
Quick Enquiry — Technical Support
Common Questions
Starter plan: 8 business hours. Professional plan: 4 hours. Enterprise plan: 1 hour. Critical production outages always get immediate attention.
Yes — unused support hours can be used for small new features, content updates, or design tweaks.
Yes. We review the codebase first and provide a handover assessment before taking on support for third-party-built apps.
