FAQ

Frequently Asked Questions

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General

We offer 10 technology services: Software Development, Website Design, Web Hosting, OJS Customization, Server Maintenance, Mobile App Development, SEO & Digital Marketing, UI/UX Design, Cloud Solutions, and Technical Support.

We are based in Chennai, Tamil Nadu, India. We work with clients across India and internationally.

Fill out our contact form or call us directly. We offer a free 30-minute consultation call to understand your requirements and provide a fixed-price quote within 48 hours.

Small websites: 1–2 weeks. Medium web apps: 4–8 weeks. Enterprise software: 3–6 months. We always provide a detailed project timeline before starting work.

Hosting & Servers

We offer Shared Hosting, VPS (Virtual Private Server), and Dedicated Server plans. All plans include free SSL, daily backups, cPanel/Plesk access, and 24/7 monitoring.

Yes. We handle complete server migrations with zero downtime. We have migrated 50+ sites and servers and guarantee no data loss.

We offer a 99.9% uptime SLA on all VPS and dedicated server plans, backed by 24/7 automated monitoring and alerts.

OJS Customization

Open Journal Systems (OJS) is the world's most widely used open-source journal management software. Academic institutions, universities, and research organizations use it to publish peer-reviewed journals online.

We offer: OJS installation & setup, custom theme development, plugin integration, DOI/Crossref registration, journal migration from other platforms, user training, and ongoing OJS maintenance.

Yes. We have successfully migrated journals from DSpace, Bepress, and legacy HTML sites to OJS with full metadata preservation.

Billing & Payments

We accept UPI, credit/debit cards, net banking, and bank transfers (NEFT/RTGS). Payments are processed securely via Razorpay.

For projects above ₹50,000, we offer a 3-part payment structure: 40% advance, 40% at mid-project milestone, 20% on delivery.

Advance payments are non-refundable once development begins. If we fail to deliver the agreed scope, we will either complete the work or issue a partial refund. Please see our Terms & Conditions for details.